Best UX research tools in 2024
10 Best FREE Card Sorting Tools
Begin 2024 on the right foot by equipping yourself with the finest UX research tools. With a myriad of options available, finding the right one can be overwhelming. To assist you, we have compiled a detailed list of the top 20 UX research tools for 2024, encompassing both free and paid versions.
Are you looking to upgrade your current UX research software, or perhaps you’re just beginning your journey in user research? Either way, you’re in the perfect place to discover the best UX research tools available today, find the right tool to collect user insights.
Our team has invested significant time in researching and reviewing the best user research tools, ensuring that by the end of this article, you’ll have a favorite.
Without further ado, here is our curated list
Top 19 UX research tools in 2024
1. UXtweak
Supported types: Open, Closed, Hybrid
Remote card sort: Yes
Analytics: Advanced
This is one of my favorites. They support all types of card sorting: open, closed, and hybrid. It’s a great online tool to create and manage your card sorting exercise. It’s easy to share with your respondents using their website widget, and you can even motivate people by setting up rewards.
This tool allows you to fully customize messages you show your visitors. It could be a welcome message, instructions, a thank you message, etc.
On top of that, you can create a custom questionnaire and ask people to fill it out before or after your study. Respondents who don’t match your target audience will not be able to proceed to your UX research.
They offer a number of other cool features such as session recording or unmoderated testing that can bring lots of insights about your UX as well.
Respondent Pool and Recruiter Widget available.
UXtweak Pricing:
Free: Max. 30 respondents and 20 cards per study
Paid plan: $49/month
2. Userbrain
Provides access to vetted research participants and features like website testing and automated user testing. It offers flexible pricing options and a user-friendly interface.
3. UserTesting
Known for its large User Panel, it offers a wide range of testing options, including website and mobile application testing, prototype testing, and more. It’s suitable for extensive research processes.
4. Lookback
Specializes in moderated testing and unmoderated testing, ideal for those who already have test participants. It offers stakeholder observations and live broadcasts.
5. CrazyEgg
Focuses on usability testing and website optimization using heatmaps and session recordings. It helps understand customer journeys effectively.
6. UserZoom
An enterprise-level tool for comprehensive UX research, offering features like usability testing, interviews, and click testing.
7. Hotjar
Combines analytics tools with feedback options, providing insights into user behavior through heatmaps, visitor recordings, and conversion funnels.
8. UsabilityHub (Lyssna)
A remote user research platform delivering rapid customer feedback using methods like first click tests and survey tools.
9. Loop11
Offers comprehensive reports and various usability tests, supporting desktop, mobile, and tablet devices.
10. Optimal Workshop
Provides tools for card sorting, tree testing, first click testing, surveys, and qualitative research.
11. Maze
Known for its rich UX resources, it facilitates agile teams in gathering insights and making quick decisions.
12. Userlytics
Offers a robust feature set and reasonable pricing, supporting both moderated and unmoderated usability testing.
13. PlaybookUX
A cloud-based service capturing client interactions with products, websites, and prototypes. It offers flexible pricing and a 7-day free trial.
14. UXarmy
Designed for user researchers and designers, it offers a range of testing tools including moderated and unmoderated usability testing.
15. Userfeel
Provides videos of user interviews and voice transcriptions, with a large user panel for recruitment.
16. TryMyUI (Trymata)
Offers usability testing services, including moderated and unmoderated tests, with a substantial user panel for recruitment.
17. Useberry
Focused on codeless prototype analytics, it integrates with major prototyping tools and offers various remote testing options.
18. Userpeek
A newer player offering unmoderated website usability testing and limited prototype testing, with AI-generated transcripts.
19. Ballpark
Provides website testing, surveys, prototype testing, and copy testing, with a responsive customer support team.
Free UX Research Software in 2024: Among the 19 tools, the following six offer usable free plans suitable for conducting research:
UXtweak
Hotjar
UsabilityHub
Optimal Workshop
Maze
Useberry
These free plans are excellent for those starting out or needing to evaluate research software.
Conclusion: Choosing the right UX research tool is critical for gathering and analyzing data effectively. Whether you’re a seasoned researcher or just starting, this list should help you find the ideal tool for your needs. If UXtweak catches your eye, consider creating a free account or booking a demo call to get started for 20